You may be asked some security questions to verify your identity. In addition to the above, Registered Bodies will also need to provide their ‘Registered Body reference number’ and ‘Countersignatory reference number’ to confirm their identity.
If emailing us, please provide 5 pieces of information, this must include: The webchat is available to answer general customer queries. The Disclosure and Barring Service webchat is available Monday to Friday from 09:00 to 18:00, and Saturday from 10:00 to 17:00. Our current opening hours are 08:00 to 18:00, Monday to Friday, and 10:00 to 17:00, Saturday.
